Thank you for choosing Contoura. We are committed to providing high-quality aesthetic products and excellent customer service. Please read our Refund Policy carefully before making a purchase.
By placing an order through our website, you agree to the terms outlined below.
Overview
Contoura specializes in premium aesthetic solutions designed for professional cosmetic applications. To ensure product quality, safety, and integrity, we maintain strict policies regarding order cancellations, returns, and refunds.
Order Cancellations
Orders may be canceled only before they have been processed or shipped.
If you need to cancel your order, please contact us as soon as possible at:
If your order has not yet entered fulfillment, a full refund will be issued to your original payment method.
Once an order has shipped, it cannot be canceled.
Returns
Due to the nature of aesthetic injectable products, we are unable to accept returns of opened, used, or temperature-sensitive products.
For safety and quality assurance reasons, returned products cannot be restocked or resold.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.
Please include:
-
Your order number
-
A description of the issue
-
Clear photographs of the product and packaging
Email:
After reviewing your claim, we may offer a replacement or refund where appropriate.
Refund Eligibility
Refunds may be approved only under the following circumstances:
-
Orders canceled before shipment
-
Products received damaged during shipping
-
Incorrect products shipped
-
Verified manufacturing defects
Refunds will not be issued for:
-
Change of mind
-
Incorrect orders placed by the customer
-
Opened or used products
-
Products damaged due to improper handling or storage after delivery
Refund Processing
Approved refunds will be issued to the original payment method within 7–10 business days.
Depending on your financial institution, additional processing time may apply.
If you have not received your refund within 15 business days after approval, please contact us.
Shipping
Currently, Contoura ships only within the United States.
Orders are carefully packaged to maintain product quality during transit.
Once an order has been shipped, delivery times are determined by the shipping carrier.
Contoura is not responsible for delays caused by weather, carrier service interruptions, or circumstances beyond our control.
Product Storage
To maintain product quality, all products should be stored according to the storage instructions provided.
Contoura is not responsible for product damage resulting from improper storage or handling after delivery.
Product Disclaimer
Contoura products are intended for use by qualified healthcare professionals in accordance with applicable laws and regulations.
The information provided on this website is for educational and informational purposes only and should not be considered medical advice.
Patients should consult with a qualified healthcare provider to determine whether treatment is appropriate for their individual needs.
Individual results may vary.
Contact Us
If you have any questions regarding this Refund Policy or need assistance with an order, please contact us:
Contoura
Email:
Website:
Policy Updates
We reserve the right to update or modify this Refund Policy at any time without prior notice.
Any changes will become effective immediately upon posting on this website.
Your continued use of our website following any updates constitutes acceptance of the revised policy.